We're hiring a Customer Support Lead to build and lead a world-class support team that delivers thoughtful, fast, and personal help to users around the globe. You’ll shape the support strategy, mentor a growing team, and ensure every interaction reflects our values.

Annual compensation: €60,000–€70,000, with annual reviews and performance-based growth.

About Us

We’re a remote-first team of 100+ working across 40+ countries. We build tools that help individuals and teams do better work, and our support team plays a key role in making that possible. We're proud of the empathy, clarity, and speed our users associate with our support.

We're now looking for a strong leader to scale our support function while keeping it human-centered.

About You

You’re a calm, thoughtful problem-solver who thrives on helping others succeed. You care deeply about customer experience and enjoy guiding teams toward continuous improvement.

You bring:

• 3+ years experience in customer support or success roles, including team leadership

• Experience working with remote or distributed teams

• Strong writing and communication skills

• Familiarity with helpdesk platforms like Zendesk, Intercom, or Freshdesk

• Comfort analyzing support data and turning it into actionable insights

• A passion for building empathetic, user-focused support systems

What You'll Do

• Build and lead a high-performing, globally distributed support team

• Design support workflows, SLAs, and escalation processes

• Track key metrics (CSAT, first response time, resolution rate) and iterate for improvement

• Maintain and expand a knowledge base to empower both users and team members

• Collaborate with product and engineering teams to report bugs and surface user feedback

• Hire, onboard, and mentor support team members as we grow

Perks & Benefits

We believe people do their best work when they feel supported and trusted. Here’s what we offer:

• 24 days paid time off, plus local public holidays

• Fully remote, work from anywhere you’re most productive

• In-person team meetups with travel expenses covered

• €2,000 home office setup budget

• €2,000 annual health & wellbeing stipend

• Paid sabbatical after a few years of tenure

• Coworking space/internet reimbursement